Need help? Find answers to common questions below or contact our support team.
Contact Us
Email: support@trafficsafetyinstitute.com
Phone: (626) 283-5403
Response Time: Within 24-48 hours
Frequently Asked Questions
Account & Purchases
Q: Do I need an account to use the app?
A: No. You can use practice quizzes and study features without an account. An account is only required for leaderboard, challenges, and social features.
Q: How do I restore my purchase?
A: Open the app → Settings → Tap “Restore Purchases.” Your purchase is linked to your Apple ID and will restore automatically.
Q: How do I cancel my subscription?
A: Subscriptions are managed through your Apple account:
- Open Settings on your iPhone
- Tap your name at the top
- Tap “Subscriptions”
- Select CA DMV Permit Prep
- Tap “Cancel Subscription”
Or visit: https://support.apple.com/en-us/HT202039
Q: What’s included in each tier?
- Free: 50 questions, 1 practice test, basic features
- Basic ($4.99/month or $9.99 one-time): All 200 questions, unlimited tests, advanced stats
- Premium ($9.99/month or $79.99/year): Everything in Basic plus AI Tutor (50 questions/day)
Refunds & Billing
Q: Can I get a refund?
A: All purchases are processed through Apple. To request a refund:
- Go to reportaproblem.apple.com
- Sign in with your Apple ID
- Find CA DMV Permit Prep
- Select “Request a Refund”
Refunds are subject to Apple’s refund policy. We cannot process refunds directly.
Q: Why was I charged twice?
A: Check your Apple subscriptions to ensure you didn’t accidentally subscribe to both monthly and annual plans. Contact Apple Support if you see duplicate charges.
Study Features
Q: Are these real DMV questions?
A: Our questions are based on the official California Driver Handbook and reflect the style and content of actual DMV test questions. However, the real test may include questions not in our app.
Q: How many questions do I need to practice?
A: We recommend answering all 200 questions at least once and achieving 90%+ accuracy before taking the real DMV test.
Q: What does “Ready to Test” mean?
A: The readiness indicator calculates your preparedness based on overall accuracy, questions seen, and weakest category performance. 85%+ readiness means you’re likely ready for the real test.
Q: How does the AI Tutor work?
A: The AI Tutor (Premium feature) provides personalized explanations for any question. Simply tap “Ask AI Tutor” while studying. Limited to 50 questions per day.
Technical Issues
Q: The app won’t open or keeps crashing.
A: Try these steps:
- Force close the app and reopen
- Restart your iPhone
- Update to the latest iOS version
- Delete and reinstall the app (your progress may be lost unless you have an account)
If issues persist, contact support with your device model and iOS version.
Q: My progress disappeared.
A: Progress is stored locally unless you have an account. If you deleted and reinstalled the app without an account, your progress cannot be recovered. Create an account to sync progress to the cloud.
Q: The leaderboard isn’t updating.
A: Leaderboard rankings update every 5 minutes. Pull down to refresh manually. Ensure you have an active internet connection.
Q: I’m not receiving notifications.
A: Check your notification settings:
- iOS Settings → CA DMV Permit Prep → Notifications
- Ensure “Allow Notifications” is ON
- Also check in-app Settings → Notifications
Account Management
Q: How do I change my username?
A: Tap your profile → Edit Profile → Change username. Note: Usernames must be unique and appropriate.
Q: How do I delete my account?
A: Email support@trafficsafetyinstitute.com with “Delete Account” in the subject line. Include your username and email. Account deletion is permanent and cannot be undone.
Q: Can I use the same account on multiple devices?
A: Yes, if you sign in with the same Apple ID. Your progress syncs automatically across devices.
DMV Test Preparation
Q: When should I take the real DMV test?
A: We recommend:
- 85%+ readiness score
- 90%+ accuracy on practice tests
- Consistent scores of 30/35 or higher on full tests
- Completed all lessons in Learn mode
Q: What should I bring to the DMV?
A: Check the California DMV website for current requirements. Typically:
- Proof of identity (birth certificate, passport)
- Social Security number
- Proof of California residency
- Parent/guardian signature if under 18
Q: Does this app work for the written driving test (age 18+)?
A: Yes! The same knowledge test is used for both learner’s permits (15½-17) and first-time licenses (18+).
Privacy & Data
Q: What data do you collect?
A: We collect study progress, quiz scores, and usage data. Account users also share username and email (via Apple Sign-In). See our full Privacy Policy.
Q: Do you sell my data?
A: No. We never sell your personal information to third parties.
Q: Is my data secure?
A: Yes. We use industry-standard encryption and secure authentication via Apple Sign-In.
Still Need Help?
Can’t find your answer? Contact our support team:
Email: support@trafficsafetyinstitute.com
Please include:
- Your device model and iOS version
- Description of the issue
- Screenshots (if applicable)
- Your username (if you have an account)
We typically respond within 24-48 hours.